General Manager, Hospitality & Operations at Dave's Hot Chicken
Overview
General Manager leads restaurant operations ensuring guest satisfaction and high performance across teams. Manage daily activities, staffing, and quality standards at scale in a fast casual setting. Work with the management team to execute the business plan and drive profitability. This role offers a hands-on leadership challenge with a focus on operations, guest experience, and team development.
What You'll Do10
- 1Build and maintain daily operational routines to meet guest expectations
- 2Train and supervise Team Members to ensure adherence to safety, sanitation, and service standards
- 3Own shift scheduling, attendance, and performance coaching to sustain productivity
- 4Drive guest satisfaction by resolving concerns professionally and maintaining a positive service environment
- 5Scale restaurant operations by monitoring cash handling, inventory, and cost controls while following company policies
- 6Lead opening and closing procedures and ensure all administrative duties are completed accurately
- 7Communicate performance results to the management team and implement corrective actions when needed
- 8Balance guest experience with operational efficiency to minimize wait times and maximize throughput
- 9Foster an environment of trust and teamwork through clear communication and role modeling
- 10Respect and enforce all company guidelines related to food safety, cash control, and uniform policy
Requirements9
- 1Must be at least 18 years old and fluent in English
- 2Current student or high school diploma/GED preferred
- 3Certified in all stations following the DHC Training Program
- 4Must have reliable transportation and a valid driver’s license with insurance
- 5Ability to stand for long periods, bend, lift 50 - 75 lbs, and work in a fast-paced environment
- 6Flexibility to work nights, weekends, holidays, opening and closing shifts
- 7Positive attitude and commitment to guest satisfaction from a guest perspective
- 8Excellent organization, planning, time management, delegation, and problem-solving skills
- 9Effective communication with team members and management
Salary Insight
$40 - $44k per year
Location
Required Skills
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