Front Office Agent Role at Warwick Melrose Hotel Dallas
Overview
The Front Office Agent at Warwick Melrose Hotel in Dallas serves as the first point of contact for guests. This position ensures smooth check-in and check-out processes while providing personalized service. Responsibilities include managing reservations handling inquiries and resolving issues. The role contributes to guest loyalty and front office success. It is a full-time onsite position in Dallas Texas.
What You'll Do9
- 1Greet and welcome guests upon arrival with a friendly and professional demeanor
- 2Manage guest check-in and check-out procedures accurately and efficiently using the property management system
- 3Handle guest reservations cancellations and modifications while maintaining up-to-date records
- 4Respond promptly to guest inquiries requests and complaints ensuring timely resolution and satisfaction
- 5Coordinate with housekeeping maintenance and other departments to ensure room quality
- 6Process payments issue receipts and maintain accurate billing records
- 7Provide information about hotel amenities local attractions and transportation options
- 8Maintain a clean organized front desk area and ensure policy compliance
- 9Drive operational excellence by supporting front office functions
Requirements11
- 1High school diploma or equivalent
- 2Previous hospitality customer service experience preferred
- 3Basic computer skills and familiarity with property management systems
- 4Excellent verbal and written communication skills in English
- 5Ability to work flexible hours including weekends and holidays
- 6Associate degree or certification in hospitality management or related field
- 7Experience with Opera or similar hotel management software
- 8Strong problem-solving skills and ability to stay calm under pressure
- 9Previous luxury hotel experience
- 10Multilingual abilities and advanced hospitality software knowledge
- 11Commitment to guest satisfaction and hotel reputation
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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