Front Desk Supervisor - Movement Gyms
Overview
We are seeking a passionate Front Desk Supervisor to lead our Denver location and drive exceptional member experiences. The ideal candidate thrives in fast-paced environments and embodies our values of growth connection and integrity. This role offers a unique opportunity to shape our community while growing our business and supporting our members.
What You'll Do24
- 1Deliver exceptional service to members and guests
- 2Be a guide: Provide a welcoming approachable knowledgeable presence in all interactions
- 3Get to know members and guests invite them into the community and proactively guide them to products and programs
- 4Bring psych and champion the gym speaking knowledgably about amenities features member benefits and programs
- 5Execute front desk role functions including welcoming all members and guests conducting gym tours and personalized guided experiences
- 6Educate members and guests about all products including membership and current promotions
- 7Check people in and conduct transactions assist members and guests with retail products and sales
- 8Deliver belay checks conduct floor walks monitor the gym and address concerns or unsafe behavior
- 9Perform facility upkeep projects and cleaning tasks
- 10Instruct introductory classes and manage completion of daily projects with desk team
- 11Supervise desk team ensuring daily tasks routines are completed and protocols followed
- 12Train desk team members on role including new hires as assigned
- 13Demonstrate a growth mindset through willingness to learn be coached provide constructive feedback and engage with curiosity
- 14Manage member and guest concerns and scenarios effectively with professionalism
- 15Lead the team through daily tasks routines protocol to ensure gym is maintained and issues are flagged to managers
- 16Make decisions within the scope of the role
- 17Maintain clear effective proactive communication and support delivery of information to team members
- 18Solve problems creatively for member and guest needs handling routine and escalated situations
- 19Operate proficiently in front desk software and systems following protocol and policies
- 20Responsibly manage keyholder and opener/closer duties
- 21Act as role model and coach to other team members in all aspects of job
- 22Have 1+ year successful experience in people-facing hospitality recreation service industry or related role
- 23Passionate about climbing yoga and/or fitness and eager to share with others
- 24Ability to instruct introductory climbing classes (training provided)
Requirements15
- 1Positive adaptable attitude fostering welcoming environment
- 2Thrive build connections prioritize effectively in fast-paced people facing role
- 3Deliver exceptional service successful experience in hospitality recreation or service industries
- 4Coach support and provide feedback to team members to ensure exceptional service
- 5Embody Movement core values of growth connection and integrity
- 6Lead team through daily tasks routines protocol to maintain gym and flag issues to managers
- 7Make decisions within scope of role
- 8Clear effective proactive communication supporting delivery of information to team members
- 9Problem solving skills to creatively find solutions for member and guest needs
- 10Proficient operation in front desk software and systems following protocol and policies
- 11Responsibly manage keyholder and opener/closer duties
- 12Act as role model and coach to other team members
- 131+ year successful experience in people facing hospitality recreation service industry or related role
- 14Passionate about climbing yoga and/or fitness and eager to share with others
- 15Ability to instruct introductory climbing classes (training provided)
Salary Insight
$22 - $23k per year
Location
Required Skills
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