Front Desk Agent, Hotel & Guest Services
Overview
You will own the guest experience at the front desk of a mountain resort hotel, handling check-ins, check-outs, and guest requests with 5-star hospitality. You are the first point of contact for guests from around the world, setting the tone for their stay. You will work with a team of hospitality professionals who share a passion for the outdoors and creating memorable experiences. This role offers upward mobility into management, with free Epic Passes, ski lessons, and retail discounts from day one.
What You'll Do9
- 1Check guests in and out using the hotel's property management system, verifying reservations and issuing room keys.
- 2Answer phone calls and resolve guest inquiries, from booking changes to local activity recommendations, with a friendly and professional tone.
- 3Resolve guest billing discrepancies by reviewing charges and correcting errors in the PMS.
- 4Maintain a polished appearance and demeanor, representing the resort's brand at all times.
- 5Handle guest requests for extra amenities, late check-outs, or special accommodations, coordinating with housekeeping and maintenance.
- 6Collaborate with the front office team to ensure smooth shift handovers and consistent service standards.
- 7Assist with group check-ins and VIP arrivals, anticipating needs to exceed expectations.
- 8Process payments and maintain accurate cash drawer balances, following resort policies.
- 9Support other departments as needed, such as concierge or reservations, to ensure guest satisfaction.
Requirements8
- 11+ year of customer service experience, preferably in hospitality or retail.
- 2High school diploma or equivalent.
- 3Fluent English communication skills, both verbal and written.
- 4Computer proficiency with ability to learn new software quickly (experience with PMS like Opera or Salesforce is a plus).
- 518+ years of age due to state regulations.
- 6Flexible schedule including weekends, holidays, and evening shifts.
- 7Professional appearance and demeanor, representing the resort brand.
- 8Strong problem-solving skills to handle guest concerns calmly and effectively.
Salary Insight
$42 - $46k per year
Location
Required Skills
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