Front Desk Agent Courtyard Nashville Smyrna
Overview
We seek a friendly professional Front Desk Agent at Courtyard Nashville Smyrna as the first point of contact for guests. This role involves managing check-in and check-out experiences using Marriott's PMS system while handling inquiries and special requests efficiently. The ideal candidate excels in communication problem-solving and multitasking in a fast-paced environment.
What You'll Do9
- 1Greet and welcome guests with a warm professional demeanor during check-in and check-out using Marriott's PMS system
- 2Handle guest inquiries concerns and special requests professionally and accurately
- 3Process reservations modifications cancellations and payments maintaining billing accuracy
- 4Answer phone calls and emails assisting with bookings and general inquiries
- 5Provide recommendations on hotel amenities local dining options and attractions
- 6Coordinate with housekeeping and maintenance teams to address guest requests promptly
- 7Maintain accurate guest records while upholding confidentiality and security standards
- 8Resolve guest concerns or complaints courteously and timely
- 9Follow Marriott brand standards and adhere to hotel policies to ensure high service levels
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2FOSSE experience
- 3Previous front desk hospitality or customer service experience
- 4Strong communication and problem-solving abilities
- 5Ability to multitask and remain calm under pressure in a fast-paced environment
Salary Insight
$33k per year
Location
Required Skills
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