Fraud Operations Specialist
Overview
Lead fraud operations for a fintech company specializing in credit cards and payments. Own case resolution and drive performance improvements. Work remotely from Boston.
What You'll Do9
- 1Review daily applications and existing account portfolio cases pended into the first party fraud queue
- 2Analyze transaction activity to identify high risk patterns
- 3Resolve customer dispute claims from start to finish
- 4Monitor live transactions to flag suspicious activity
- 5Drive improvement of fraud KPIs to reduce losses
- 6Balance high productivity with urgent task management
- 7Communicate findings and actions to leadership
- 8Collaborate with cross-functional teams to enhance fraud detection
- 9Maintain detailed records and ensure compliance with policies
Requirements8
- 1High school diploma or equivalent certification
- 22+ years fraud investigation experience
- 3Ability to dive into complex situations to find patterns
- 4Strong verbal and written communication skills
- 5Exceptional organization and attention to detail
- 6Commitment to personal growth and development
- 7Prior experience at a high-growth startup
- 8Financial services industry background preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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