Field Service Engineer - Boston | Opentrons Robotics
Overview
You will own service delivery for Opentrons liquid-handling robots across the East Coast, ensuring uptime for thousands of research labs. You will travel 60-75% to install, maintain, and repair Python-driven automation platforms. Your work directly impacts customer satisfaction and retention, backed by a collaborative team focused on reliability. This role stands out with deep technical troubleshooting and autonomy in a fast-growing life science company.
What You'll Do8
- 1Travel to customer sites to install, calibrate, and repair Opentrons robotic platforms, ensuring optimal performance.
- 2Diagnose mechanical, electrical, and software issues on Python-based liquid handlers, resolving within first visit when possible.
- 3Document all service activities in Salesforce, maintaining accurate records for repeatable resolution.
- 4Perform remote troubleshooting using version control tools like GitHub to identify code-level faults.
- 5Schedule and manage preventive maintenance visits independently, balancing urgent field requests.
- 6Communicate technical findings clearly to customers, reinforcing our customer-obsessed service approach.
- 7Partner with field applications scientists to escalate complex issues, driving product improvements based on field insights.
- 8Maintain high service quality and professionalism while representing Opentrons in diverse lab environments.
Requirements10
- 1Bachelor's degree in Life Sciences, Biotechnology, Biomedical Engineering, or related field.
- 22-4 years of customer-facing technical support in life sciences or laboratory automation.
- 3Proven ability to calibrate and repair liquid-handling automation, with Opentrons robots a strong plus.
- 4Solid understanding of debugging Python code for Automated Liquid Handling systems.
- 5Strong mechanical and hardware troubleshooting skills for precision robotics.
- 6Experience documenting service activities in Salesforce or similar CRM tools.
- 7Proficiency with GitHub or other version control systems for code review and logging.
- 8Excellent verbal and written communication, translating technical issues for non-technical audiences.
- 9Ability to lift 50+ pounds and stand for extended periods during installations.
- 10Live within 1 hour of an international airport and willing to travel 60-75% overnight.
Salary Insight
$90 - $105k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Neutronix Quintel
VerifiedField Service Engineer
Full time position based in Milford MA focusing on photolithography systems within semiconductor and biotechnology sectors. Responsibilities include final test field service factory acceptance protocols remote support via phone email web meetings and site visits for installation troubleshooting maintenance and client collaboration. Travel up to 50 percent average with occasional extended periods and periodic international assignments.
ProAutomated Inc.
VerifiedField Service Engineer - Automation | ProAutomated
You will own the startup and validation of automation systems across North America, supporting data center and warehouse projects. You'll partner with controls engineers to test, troubleshoot, and optimize complex machinery on-site. This role runs on travel rotations of 5, 10, or 14 days, with no office and direct customer contact. You'll get paid training, a clear growth path, and a 5% raise after six months. We're a people-first team where your manager has done your job.
ProAutomated Inc.
VerifiedField Service Engineer - Automation Industry
ProAutomated seeks adaptable problem solvers passionate about travel and hands‑on work. Our four‑week paid training prepares technically skilled individuals for field roles requiring foundational knowledge in electrical systems programming and communication networking. Ideal candidates thrive on flexibility, enjoy diverse projects across North America, and seek a career that grows with them.
PROCEPT BioRobotics Corporation
VerifiedField Service Engineer at PROCEPT BioRobotics
Lead technical support initiatives across a multi-state region to ensure optimal performance of biomedical equipment. Drive customer satisfaction through proactive issue resolution and system enhancements. Shape a dynamic work-life blend within an innovative healthcare technology organization.
ProAutomated Inc.
VerifiedField Service Engineer Automation Industry
We seek adaptable problem solvers who love travel and hands-on work. This role involves on-site field service across North America with a four week paid training program. Success requires foundational knowledge in electrical systems programming and networking. Ideal candidates enjoy solving complex issues while traveling.
ProAutomated Inc.
VerifiedField Service Engineer - Automation Industry
ProAutomated seeks adaptable problem solvers passionate about travel and hands‑on work. Our transparent culture includes four‑week paid training and opportunities for growth. Ideal candidates enjoy solving complex issues, traveling frequently, and thriving in dynamic environments.