Enterprise Technology Engineer at bp
Overview
We seek a technical individual with 5+ years experience to own user support for trader voice technologies and voice recorded media across multiple platforms. The role involves developing and deploying solutions while maintaining high availability and compliance with trading standards.
What You'll Do11
- 1Assist in solution development and deployment
- 2Identify network system issues and troubleshoot solutions
- 3Perform complex problem isolation within telecom infrastructure
- 4Create technical documentation contributions
- 5Provide on-call rotation and after-hours support
- 6Maintain technical business and compliance training
- 7Deliver business as usual support for client-side technologies
- 8Adhere to ST&S control standards for recording and communication
- 9Follow ITIL processes for incident and problem management
- 10Collaborate with teams to resolve trading technology issues
- 11Ensure continuous improvement through metrics definition
Requirements11
- 1Bachelor’s degree or equivalent industry experience
- 2Experienced operational technician with communication skills
- 3Knowledge of trader voice systems architecture and operations
- 4Familiarity with AI models under Microsoft CoPilot
- 5Proficiency in Windows 11 and Microsoft 365 suite
- 6Experience with Azure and AWS cloud environments
- 7Understanding of networking, firewalls, and QoS principles
- 8Background in SIP, SBCs, and IPPBX systems
- 9Experience with Unix/Linux and scripting
- 10Ability to work independently and collaboratively in distributed teams
- 11Commitment to adherence to recording standards and ITIL processes
Salary Insight
$87 - $107k per year
Location
Required Skills
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