Enrollment and Account Specialist Kids R Kids of Liberty Hill Learning Academy
Overview
The Enrollment & Account Specialist creates an exceptional experience for families. This role involves serving as a welcoming first point of contact, conducting tours, and managing enrollment processes. The ideal candidate is professional, organized, and skilled at handling billing and family communications.
What You'll Do15
- 1Serve as a welcoming first point of contact for families and prospective families
- 2Respond to enrollment inquiries by phone email and in person
- 3Conduct engaging Academy tours for prospective families
- 4Maintain accurate enrollment records and waitlists
- 5Assist new families with registration paperwork and onboarding
- 6Build positive relationships with families and provide customer service
- 7Process tuition payments and monitor account balances
- 8Research and resolve account discrepancies
- 9Handle sensitive family and financial information with professionalism
- 10Assist with daily front-desk operations and administrative tasks
- 11Maintain organized electronic and physical records
- 12Prepare documents and reports for administration
- 13Support Academy leadership with administrative projects
- 14Ensure compliance with confidentiality standards
- 15Conduct facility tours and participate in additional events
Requirements12
- 1Previous front-desk administrative or customer service experience
- 2Proven ability to process payments and manage billing accounts
- 3Strong verbal and written communication skills
- 4Excellent organizational abilities and attention to detail
- 5Comfort with Microsoft Excel and Microsoft Word
- 6Ability to learn new software quickly
- 7Experience with childcare enrollment or billing systems
- 8Professional appearance and demeanor
- 9Confidentiality and discretion
- 10Preference for childcare or education related background
- 11Previous enrollment admissions or account management experience
- 12Understanding of childcare management software
Salary Insight
$40 - $48k per year
Location
Required Skills
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