Engagement Manager Sikich
Overview
Sikich seeks an experienced Engagement Manager to lead maintenance and operations services delivery. This client‑facing leadership role oversees project execution ensures client satisfaction and drives operational excellence. The ideal candidate is a people leader who manages delivery teams mitigates risks and delivers on time.
What You'll Do8
- 1Lead delivery of maintenance and operations services to ensure successful project execution
- 2Act as primary point of contact for clients stakeholders and internal project teams
- 3Manage project schedules resource planning and overall delivery timelines
- 4Monitor and manage project risks issues and service level agreements
- 5Provide leadership and oversight to project teams while meeting quality standards
- 6Coordinate with cross‑functional teams to support ongoing maintenance operational activities and cloud‑based SaaS initiatives
- 7Drive issue resolution and support continuous improvement efforts throughout engagements
- 8Ensure effective communication with stakeholders regarding project status risks and operational performance
Requirements10
- 1Minimum 5 years full‑time experience serving as Delivery Manager or Support Manager in maintenance and operations
- 2Minimum 3 years experience managing a team of at least five full‑time resources
- 3Minimum 4 years experience performing schedule management risk management SLA management and problem/issue management
- 4Minimum 1 year supporting cloud‑based Software as a Service development project
- 5Bachelor’s degree required or equivalent experience
- 6Strong leadership organizational and project management skills
- 7Excellent verbal and written communication skills
- 8Master’s degree preferred
- 9Current ITIL certification
- 10Minimum 1 year oversight of system maintenance operations or development activities
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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