Director Optimization & Strategic Initiatives, Commercial Operations
Overview
Lead enterprise-wide optimization and strategic transformation initiatives at AbbVie, driving AI-enabled customer engagement and operating model evolution. Partner with Marketing, Analytics & Performance Excellence, Brand Excellence, Customer Engagement Strategy & Innovation, Medical, Commercial Operations, and Technology teams to deliver measurable business impact. Champion LOOP readiness and adoption, integrating people, process, data, technology, and governance. This role builds business cases, shapes executive decisions, and fosters a culture of innovation and continuous improvement.
What You'll Do10
- 1Build executive roadmaps that translate enterprise strategies into actionable operating models and governance structures.
- 2Lead assessments of brand readiness for LOOP adoption, identifying risks and interventions to accelerate adoption.
- 3Design closed-loop measurement frameworks that tie initiative performance to KPIs and executive dashboards.
- 4Redesign cross-functional processes across Commercial, Medical, and Analytics to improve efficiency and scalability.
- 5Drive integration of strategic initiatives into enterprise planning processes, including 1Path and related transformation efforts.
- 6Partner with Analytics and Data Science teams to turn customer and operational data into actionable insights.
- 7Advance AI-enabled capabilities by prioritizing new platforms and tools that enhance personalization and omnichannel execution.
- 8Facilitate executive-level governance forums and align senior stakeholders across functions without direct authority.
- 9Ship executive communications that articulate progress, risks, and business impact clearly.
- 10Champion adoption of new ways of working and a culture of accountability and innovation.
Requirements12
- 110+ years of progressive experience in analytics, business strategy, commercial operations, marketing excellence, management consulting, or transformation.
- 2Bachelor's degree required; MBA, MPH, MS, or related advanced degree preferred.
- 3Demonstrated success leading complex, cross-functional strategic initiatives.
- 4Strong business acumen with ability to connect strategy, operations, analytics, and execution.
- 5Experience in organizational transformation, change management, and process optimization.
- 6Exceptional executive communication and stakeholder management skills.
- 7Proven ability to influence senior leaders and drive alignment across diverse functions.
- 8Strong analytical and problem-solving capabilities with experience leveraging data to drive decisions.
- 9Preferred: pharmaceutical, biotechnology, healthcare, or life sciences experience.
- 10Preferred: experience with omnichannel engagement, customer strategy, commercial excellence, or customer experience programs.
- 11Preferred: knowledge of AI-enabled business processes and advanced analytics applications.
- 12Preferred: experience implementing enterprise operating model transformations and large-scale change initiatives.
Salary Insight
$160 - $305k per year
Location
Required Skills
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