Director Client Services Job in Philadelphia | Pharma Account Leadership

This role owns the stability and profitability of a large healthcare account, driving revenue and brand strategy. You lead a cross-functional team, manage client relationships at the C-suite, and shape agency direction. With 7+ years in client management and a track record of $5M+ books of business, you will mentor the account team and implement innovative marketing solutions. The position demands strategic influence and operational excellence, reporting directly to executive leadership.

You will lead insight-driven communications strategy for top pharma and biotech clients at Real Chemistry, a global healthcare agency blending science, creativity, and AI. As a senior strategic leader in Integrated Communications, you will own high-impact strategy, drive organic growth, and shape new business pitches. Collaborating with account, creative, and scientific teams, you will convert research into compelling narratives and frameworks. This hybrid role, based in any US office, offers the chance to influence both client outcomes and agency growth at scale. Healthcare PR expertise and 10+ years of experience set you apart.

You will lead omnichannel client engagements from handoff to delivery, owning campaign strategy and measurement for healthcare and life science clients. You will act as the key client contact, translating data-driven insights into tactical blueprints and cross-functional execution. Working with Campaign Development and Customer Experience teams, you will shape content and segmentation strategies. This role combines strategic thinking with hands-on project management, requiring deep knowledge of APLD and HCP promotions data. You will drive Test & Learn plans and present executive-level insights, making a direct impact on campaign ROI. If you thrive on complexity and data storytelling, this is your opportunity to work at the intersection of marketing and analytics.

You will own brand voice and narrative for a portfolio of pharmaceutical brands at a global agency. You lead concept and copy development with your art partner, ensuring work answers strategic and business goals. You bridge senior creative and cross-functional teams, presenting work to clients and steering the copy team's growth. This role demands 8+ years of copywriting in healthcare, with rare disease and AOR experience a plus. You will craft stories that help patients and physicians act on their health.

You will own a defined book of mid-market and enterprise accounts at Westgr Collective in Philadelphia, leading a team of four to eight associates while managing key relationships yourself. You will drive retention, renewal forecasting, and expansion across your team's book. This player-coach role combines strategic leadership with hands-on account management, reporting health metrics and churn risk to senior leadership. You will step into at-risk accounts personally and lead the save motion end to end, partnering with sales, product, and support to turn customer feedback into product direction.

You will own the full lifecycle of commercial deployment projects for top-tier pharmaceutical, medical device, and biotechnology clients. You will partner with Business Development to capture requirements, scope, and success metrics, then mobilize cross-functional teams to deliver on time and on budget. You will report into Deployment Solutions leadership and work alongside project managers and SMEs across CRM, Incentive Compensation, Data, and Reporting. This role stands out for its direct impact on bringing innovative therapies to market and supporting patients who depend on them.