Digital Product Manager – Ecommerce
Overview
Shape and optimise digital experiences across British Gas ecommerce products within Centrica Home. Drive commercial performance while improving the end‑to‑end customer journey. Shape technology and strategy to increase conversion and customer satisfaction.
What You'll Do11
- 1Own ecommerce performance focusing on acquisition retention and seamless digital journeys
- 2Define and deliver product goals including conversion average order value and NPV and NPS
- 3Use data insight and user feedback to identify opportunities and prioritise improvements
- 4Lead test‑and‑learn approach employing qualitative and quantitative methods such as A/B testing MVTs and user research
- 5Set and communicate clear roadmaps and OKRs aligned to business and customer needs
- 6Monitor market trends competitors and partnership opportunities
- 7Work collaboratively with commercial legal regulatory and support teams to deliver compliant scalable launches
- 8Support development of cross‑functional delivery teams and ways of working
- 9Shape technology and strategy for digital customer journeys and conversion rate optimisation
- 10Utilise customer research testing and experimentation to inform decisions
- 11Communicate clearly with stakeholders simplifying complex topics
Requirements6
- 1Essential Experience as a Digital Product Manager within ecommerce or digital environments working in agile teams
- 2Strong understanding of digital customer journeys and conversion rate optimisation
- 3Confident cross‑functional collaboration with product design and technology teams
- 4Experience using customer research testing and experimentation to inform decisions
- 5Solid understanding of SEO and digital marketing channels such as PPC display social and VOD
- 6Desirable Salesforce Adobe Analytics Target Content Square
Salary Insight
Salary not disclosed in listing
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