Customer Support Specialist Team 653 INT New York, New York
Overview
Own the customer support experience for Team 653 INT in New York driving satisfaction across phone email and chat channels. Deliver professional friendly service while documenting interactions and collaborating with cross functional teams to resolve issues quickly.
What You'll Do9
- 1Build and maintain knowledge base articles using Python and React
- 2Design and lead initiatives to improve response times and resolution rates
- 3Analyze recurring customer issues and propose process improvements
- 4Ship new support tools leveraging AWS and Kubernetes
- 5Drive training programs for support staff using best practices
- 6Scale support operations during peak periods while ensuring quality
- 7Debug technical problems and provide solutions
- 8Drive customer satisfaction metrics through proactive outreach
- 9Partner with product teams to address feedback and enhance offerings
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of customer support experience
- 3AWS Certified preferred
- 4BCBA certification required
- 55+ years designing and executing support workflows
- 63-7 years working with React frameworks
- 72+ years implementing Kubernetes based architectures
- 81+ year managing Spark clusters
- 9Proficiency in Python scripting
- 10Strong communication skills for remote environments
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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