Customer Success Team Manager Brehob Indianapolis Indiana
Overview
Lead and mentor Customer Success Team to deliver service and product support. Oversee daily operations for inside sales reps and specialists. Drive performance through feedback and reviews. Scale initiatives to improve customer satisfaction. Drive cross‑functional collaboration between sales and service. Differentiate by focusing on mentorship and operational excellence.
What You'll Do11
- 1Lead, manage, and mentor Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product support to internal and external customers.
- 2Train and develop team on product information, equipment knowledge, and research skills.
- 3Prioritize and delegate workload to meet daily demand and quick response for processing sales orders, quotes, and product support to customers, sales, and service departments.
- 4Set departmental goals and expectations, establish scorecard metrics to measure productivity.
- 5Develop training and task procedures for each position and product specialist on the team, providing feedback and quarterly reviews on training progress.
- 6Provide performance reviews and annual appraisals for Team Members.
- 7Work with Outside Service teams to provide service quotes and part support as needed to meet the customer’s expectations.
- 8Work with the Outside Sales teams to provide service and product support to meet the customer’s expectations.
- 9Ensure all quotes are logged, and communicated to each Territory Representative.
- 10Monitor department internal and external customer response times and quote accuracy.
- 11Cross train team members appropriately to perform other job functions to ensure department needs are met.
Requirements8
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading high‑performing sales teams
- 35+ years experience with Microsoft Office applications
- 4Excellent listening and communication skills
- 5Exceptional verbal and written communications skills
- 6Strong organizational abilities and multitasking capacity
- 7Dedicated attitude toward achieving results
- 8Proven track record in mentoring and developing talent
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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