Sales Manager - Account Success Representative WM
Overview
Lead and develop a high-performing Account Success Representative and Digital Sales Support team in Phoenix WM remote position focusing on customer retention and growth. Drive exceptional customer experiences through coaching and strategy implementation. Foster a customer-first culture and collaborate with cross-functional teams. Seek candidates with 5+ years of experience in customer success and B2B sales.
What You'll Do11
- 1Lead and develop the Account Success Representative and Digital Sales Support team fostering a high-performance culture focused on retention and satisfaction
- 2Establish clear goals and performance metrics while holding team members accountable for delivering exceptional experiences
- 3Drive execution of customer success strategies aligned with organizational objectives and retention goals
- 4Provide leadership coaching and development opportunities to enhance relationship management and issue resolution skills
- 5Champion proactive account management and partner with Sales Operations Service and other partners to ensure seamless onboarding and adoption
- 6Oversee customer portfolio health by monitoring KPIs satisfaction trends renewal readiness and engagement metrics
- 7Collaborate with internal stakeholders to resolve escalated concerns and drive timely solutions
- 8Maintain accurate documentation manage renewals and ensure compliance with policies and procedures
- 9Utilize data insights to identify process improvements and support strategic business objectives
- 10Manage a remote team operating in Phoenix WM offering competitive base pay $88k-$110k plus incentives
- 11Develop talent through workforce planning recruitment and succession planning initiatives
Requirements10
- 1Bachelor's Degree accredited or High School Diploma/GED with 4 years relevant work experience
- 23 years B2B sales management plus 3 years direct B2B sales or 2 years inside sales management
- 3Proven success in Level 4-6 sales positions
- 4Must reside and work in the United States
- 5Strong experience in customer success and B2B sales environments
- 6Ability to lead remote teams and provide coaching and development
- 7Familiarity with AWS Spark Airflow and Kubernetes preferred
- 8Valid certification such as CPC Card BCBA or AWS Certified
- 9Experience managing digital sales support operations
- 10Excellent communication and problem-solving skills
Salary Insight
$88 - $110k per year
Location
Required Skills
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