Customer Success Specialist, E Commerce & Support at Markful
Overview
Own customer success for high volume inquiries across channels in a fast growing print and promotional products provider. You will support real estate clients and e commerce buyers, guiding product selection and order placement from inquiry to fulfillment. You will collaborate with internal teams to ensure accuracy and consistency, while maintaining a calm, professional demeanor under pressure. This role offers a consistent Monday–Friday schedule and opportunities for growth within a family owned company.
What You'll Do10
- 1Build rapport with customers and manage 80+ daily interactions across phone, email, and live chat
- 2Provide accurate information about products and services and educate customers to inform decisions CRM and ticketing systems
- 3Guide customers through product selection and e commerce order placement to drive conversion
- 4Review and process online orders for accuracy before submission
- 5Assist customers with account questions, website navigation, and online tools
- 6Troubleshoot order, account, and system issues and document interactions in HubSpot
- 7Proactively follow up to ensure questions and issues are fully resolved
- 8Collaborate with internal teams to maintain accuracy, reliability, and quality
- 9Identify opportunities to improve processes and enhance the overall customer experience
- 10Maintain organized records and communication to support customer satisfaction
Requirements10
- 12+ years in a customer facing support role in high-volume or e commerce environments
- 2Experience handling 80+ daily interactions across multiple channels
- 3Strong written and verbal communication skills
- 4Ability to multitask, prioritize, and manage time in a high-volume environment
- 5Experience using CRM systems such as HubSpot, Zendesk, Salesforce, or similar
- 6Comfort navigating e commerce platforms and web-based tools
- 7Strong organizational skills and attention to detail
- 8Professional, calm demeanor under pressure
- 9Sound judgment and problem-solving ability
- 10Willingness to work occasional overtime
Salary Insight
$46 - $54k per year
Location
Required Skills
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