Customer Success Manager Targan Inc
Overview
The Customer Success Manager at TARGAN leads customer advocacy and relationship management for hatchery automation solutions. This role drives high customer satisfaction and acts as a trusted advisor for hatchery workers while collaborating with Field Service Technicians and Key Account Managers. It focuses on scaling operations and improving performance outcomes.
What You'll Do11
- 1Advocate for hatchery-level stakeholders acting as a trusted advisor
- 2Maintain and optimize system performance to meet accuracy and throughput targets
- 3Analyze performance data to identify trends and recommend improvements
- 4Deliver hands‑on training on TARGAN equipment and best practices
- 5Provide structured feedback to installation and field service teams
- 6Collaborate with Field Service Technicians and Key Account Managers
- 7Share customer insights with cross‑functional teams for product development
- 8Travel frequently to client sites and industry events
- 9Consolidate learnings across customers for scalable practices
- 10Translate customer feedback into actionable recommendations
- 11Ensure data integrity across internal customer management systems
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading poultry hatchery projects
- 3Bachelor's degree in Business Engineering or related field
- 4Proven experience with capital equipment in poultry hatcheries
- 5Excellent communication skills for multi‑disciplinary environments
- 6Strong analytical mindset with goal‑oriented approach
- 7Fluency in English and local language proficiency
- 8Self‑starter with proven time‑management abilities
- 9Knowledge of systematic maintenance principles
- 10Industry expertise in poultry hatchery operations
- 11Ability to travel domestically and internationally
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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