Customer Success Manager Recharge
Overview
We’re hiring a Customer Success Manager (Tier 3) to support growth-stage merchants who rely on Recharge to power critical parts of their eCommerce subscription business. This role drives retention and adoption for a portfolio of 50–70 merchants, combining product expertise with merchant strategy. The position offers ownership of a dedicated book and direct impact on scaling merchant success.
What You'll Do7
- 1Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy
- 2Build a deep understanding of each merchant’s business goals technical setup and success metrics to guide meaningful adoption of Recharge features
- 3Lead regular business reviews and success planning conversations aligning merchant goals with measurable outcomes
- 4Partner closely with Sales to support renewals expansions and upsell motions through thoughtful account planning and execution
- 5Use data and customer health signals to prioritize work identify risk and uncover growth opportunities
- 6Act as a trusted guide through support and product-related issues setting clear expectations and driving resolution efficiently
- 7Live by and champion our values: Accountability Collaboration Iteration and Details
Requirements7
- 1Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred)
- 2Demonstrated technical aptitude with ability to quickly learn product behavior understand integrations or APIs and explain technical concepts clearly to customers
- 3Support customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred)
- 4Comfort using data and tools like Salesforce Looker or similar platforms to assess customer health and inform decisions
- 5Ability to balance empathy with strong judgment knowing when to listen and when to drive toward resolution
- 6Confidence collaborating cross-functionally with Sales Product Technical Support and Implementations to achieve shared outcomes
- 7Growth mindset and coachability with comfort receiving and applying feedback in a fast-moving environment
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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