Scaled Customer Success Manager at Cartesia
Overview
Cartesia seeks a Scaled Customer Success Manager to lead post-sales experiences for a growing portfolio of startup and SMB customers. The role owns onboarding adoption growth and expands customer success operations through systems and automation. This position differs by focusing on scaling customer success programs across hundreds to thousands of users.
What You'll Do11
- 1Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers
- 2Drive product adoption and successful onboarding to help customers realize value quickly
- 3Build repeatable onboarding education and lifecycle programs that scale from hundreds to thousands of customers
- 4Monitor customer health identify risks early and proactively improve retention
- 5Partner with Sales to identify expansion opportunities driven by customer adoption and usage
- 6Create scalable customer assets including playbooks documentation webinars and enablement content
- 7Contribute customer feedback to product roadmap discussions and improve overall product experience
- 8Continuously improve Customer Success operations through automation AI and better systems
- 9Maintain excellent written and verbal communication skills across technical and non-technical audiences
- 10Operate with high ownership and comfort with ambiguity while identifying problems and driving resolutions
- 11Design systems that scale beyond your own portfolio as a builder mindset
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading technical customer success initiatives
- 35+ years experience with model innovation and systems engineering
- 43-5 seasons partnering with cross-functional teams to build cutting edge models
- 53-5 seasons developing customer success frameworks for enterprise clients
Salary Insight
$145 - $180k per year
Location
Required Skills
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