Customer Service Specialist II
Overview
Join Ace Hardware as a Customer Service Specialist II in Columbus Ohio. Own telephone inquiries and drive operational excellence. Stand out within a team focused on gratitude humility love and excellence.
What You'll Do10
- 1Build and maintain accurate order status records
- 2Design efficient processes for stock verification
- 3Lead communication with shipping and traffic departments
- 4Drive improvements in delivery accuracy
- 5Support credit department for rush order processing
- 6Maintain detailed order files and post-activity reports
- 7Prepare documentation for accounting adjustments
- 8Review returned goods forms for proper inventory coding
- 9Promote safe warehouse practices
- 10Contribute to safety culture initiatives
Requirements10
- 1Minimum 2 years customer service experience
- 2High school diploma required
- 3Some college education preferred
- 4Excellent phone skills and professional presence
- 5Strong problem solving abilities
- 6Ability to work independently in warehouse settings
- 7Familiarity with SAP or AS400 systems
- 8Proficiency with Microsoft Word and Excel
- 9Experience with Microsoft Office suite
- 10Willingness to learn SAP AS400 and Excel
Salary Insight
$40k per year
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