Customer Service Specialist at Orkin
Overview
We seek a next-level service professional to advance Orkin's reputation for exceptional pest control. You will lead customer interactions and ensure satisfaction while contributing to a recession-resistant industry. This role offers a career path with benefits including full medical dental and vision coverage competitive compensation and a retirement plan. Join a stable company founded in 1901 and backed by Rollins.
What You'll Do8
- 1Act as a Subject Matter Expert shaping the best customer experience in pest management
- 2Field inquiries and schedule service visits while optimizing routes to cut drive time
- 3Coordinate technician assignments using advanced scheduling systems
- 4Listen actively to diagnose customer concerns and assess needs
- 5Maintain accurate records in a customer database tracking interactions and outcomes
- 6Reschedule unserviced accounts promptly within a 24-hour window
- 7Participate in quality assurance initiatives and uphold client confidentiality
- 8Support team efforts to retain customers and grow the branch
Requirements6
- 1Prior Customer Service or Sales background preferred
- 2High school diploma or equivalent
- 3Strong verbal and written communication abilities
- 4Proficiency with Microsoft Office and web-based platforms
- 5Ability to lift 25 pounds and sit for extended periods
- 6Commitment to accuracy and deadline adherence
Salary Insight
$37 - $46k per year
Location
Required Skills
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