Customer Service & Sales Associate, E-commerce
Overview
You will own the customer experience at Cane Masters, a specialty e-commerce brand, handling support, shipping claims, and growth outreach. You will be the voice of the company through email, phone, and social media, while building better systems for the team. This role combines operational customer service with proactive growth work like affiliate partnerships and social engagement. You will report directly to the owner and work onsite in Miami, FL.
What You'll Do8
- 1Respond to customer inquiries through Gorgias with clear, accurate, and professional email communication.
- 2Build and maintain macros and templates to ensure fast and consistent responses across the support queue.
- 3Handle phone sales and support calls, resolving issues with a calm and helpful demeanor.
- 4File shipping claims with USPS, UPS, and FedEx for lost, damaged, or delayed packages.
- 5Update order information such as address changes, item swaps, and cancellations based on customer requests.
- 6Identify and reach out to potential affiliate partners using Trybe, building a pipeline of collaborations.
- 7Post organic content on Instagram, TikTok, and Facebook, and respond to DMs and comments in a timely, on-brand way.
- 8Spot recurring issues and create processes or templates to prevent them, improving operational efficiency.
Requirements8
- 11+ years of customer support experience, ideally in e-commerce or DTC.
- 2Comfortable on the phone, both taking and making calls, with a professional and friendly demeanor.
- 3Strong writing skills with the ability to be clear, friendly, and professional in every message.
- 4Organized and capable of managing multiple task types in a single day, juggling support and outreach.
- 5Comfortable using social media platforms as a user, including Instagram, TikTok, and Facebook.
- 6Self-starter who identifies recurring issues and builds templates or processes to solve them without being told.
- 7Nice to have: experience with affiliate or influencer outreach.
- 8Nice to have: basic understanding of shipping carriers and claims processes (USPS, UPS, FedEx).
Salary Insight
$37 - $44k per year
Similar open positions
Explore active roles that match your skills and interests.
RESPECTED ROOTS LLC
VerifiedPart-Time Customer Service Representative - Respected Roots
Join Respected Roots as a Part-Time Customer Service Representative to deliver professional support to our growing community. This in-person role offers a fast-paced environment where you will own customer interactions via email and phone. You will partner with fulfillment teams to resolve order issues and maintain accurate customer records. The ideal candidate is detail-oriented, tech-savvy, and thrives under pressure.
R G BARRY CORPORATION & SUBSID
VerifiedSocial Commerce Manager Dearfoams
Dearfoams seeks a Creative Data-Driven Content Creator to lead TikTok and Instagram growth. The role focuses on driving customer acquisition and revenue through short-form video and social-first storytelling. Responsibilities include developing content strategies, optimizing campaigns, and collaborating across marketing teams. This position offers a competitive salary and unique opportunity to shape a new sales channel.
SuperOrdinary Talent LLC
VerifiedSocial Commerce Specialist - Omnichannel
Specialist leads day-to-day execution and growth across TikTok Shop and other marketplaces, focusing on brand performance and measurable outcomes. This role blends analytical rigor with creative execution, emphasizing continuous learning and rapid adaptation.
American Medical Endoscopy, Inc.
VerifiedSocial Media & Content Coordinator Part Time Miami
Own daily social content creation and support marketing initiatives. Collaborate with remote Marketing Manager to deliver engaging posts across platforms. Deliver results in fast-paced environment.
KENDO HOLDINGS INC
VerifiedCRM Associate Manager - Fenty Beauty
The CRM Associate Manager at Kendo Holdings drives revenue and engagement across Email SMS and in-app CRM. This role translates business priorities into high-performing CRM programs across tentpoles promotions launches and TikTok Shop CRM. The ideal candidate is a strong operator and strategic thinker with a data-driven mindset who understands how creative timing and segmentation drive results. This hybrid position offers a competitive salary range of $81,900 - $102,400 plus total rewards.
ShipCalm
VerifiedeCommerce Operations Manager, Logistics & 3PL
You own the full lifecycle of customer accounts at ShipCalm, a 3PL in Indianapolis, IN. You turn operational breakdowns into scalable solutions, partnering with brands to drive growth across Shopify, WMS, and EDI. You work with cross-functional teams to align execution with customer goals. This role demands composure under pressure and a bias for action. You will directly influence how eCommerce brands scale, with a clear path to strategic partnership.