Customer Service Representative, Seasonal Order Support
Overview
You will own daily customer interactions for a seasonal contract in Elmsford, New York, running through November. Handling a high volume of calls and order-related activity, you ensure a smooth experience from inquiry to resolution. You will work onsite, collaborating with a team that values clear communication and organized follow-through. This role offers the chance to refine your customer service skills in a structured, seasonal environment with occasional Saturdays.
What You'll Do8
- 1Handle high-volume inbound customer calls, providing accurate and courteous assistance
- 2Place outbound calls to follow up on requests, clarify order details, or address service questions
- 3Enter customer orders into internal systems with close attention to accuracy
- 4Respond to product, service, and order status questions with detail-focused answers
- 5Resolve routine customer concerns and escalate complex issues to the appropriate team
- 6Maintain accurate records of customer interactions and order activity
- 7Support scheduling that includes weekday shifts and occasional Saturday coverage
- 8Contribute to a positive customer experience by balancing responsiveness and consistency
Requirements7
- 1Prior experience in customer service or a similar client-facing support role
- 2Ability to manage inbound and outbound phone calls confidently and professionally
- 3Experience with order entry or processing transactions in a business system
- 4Strong verbal communication skills and a customer-focused approach to problem-solving
- 5Solid organizational skills to handle multiple tasks accurately
- 6Comfortable adapting to a structured schedule that may change based on seasonal business needs
- 7Basic computer proficiency and ability to learn internal tools quickly
Salary Insight
$40 - $46k per year
Location
Required Skills
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