Customer Service Representative, Fast Food & Order Processing
Overview
You will own front-line order processing in a high-volume Domino's store, handling phone, walk-in, and drive-thru orders while operating POS systems and managing store equipment. You'll join a tight-knit crew, report directly to shift managers, and train on our in-house POS and online ordering systems. This role stands apart through its interactive pace, where daily accuracy directly impacts customer happiness and store sales. Teams here move fast but support each other, with clear paths to shift lead or management for strong performers.
What You'll Do10
- 1Take and enter customer orders on POS and touchscreen systems, verifying accuracy against written and verbal instructions.
- 2Operate ovens, slicers, and prep equipment, following food safety and quality standards.
- 3Stock ingredients from delivery trucks to storage, prep tables, and the walk-in cooler.
- 4Prepare dough, sauce, toppings, and finished products to recipe specs.
- 5Receive and process cash, card, and mobile payments, making correct change and using a calculator when needed.
- 6Clean equipment, surfaces, and facilities daily, including ovens and coolers.
- 7Monitor inventory levels and complete paper or digital logs for stock usage.
- 8Communicate with customers and crew to coordinate order timings and handle modifications.
- 9Troubleshoot basic POS and kitchen equipment issues to keep lines moving.
- 10Follow safety protocols for hot surfaces, sharp tools, and adverse weather when handling trash.
Requirements9
- 11+ year in fast food or retail customer service with phone order processing.
- 2High school diploma or equivalent.
- 3Ability to add, subtract, multiply, and divide quickly and accurately, using a calculator if needed.
- 4Verbal, writing, and phone skills to take and relay orders clearly.
- 5Typing and touchscreen speed sufficient for quick order entry on POS systems.
- 6Comfort with temperatures from 36°F in the cooler to 90°F+ near ovens, with sudden changes.
- 7Capable of repeated crouching, reaching, and standing for full shifts.
- 8Willing to work weekends, holidays, and varied shifts including opening and closing.
- 9Authorized to work in the US.
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