Customer Service Representative Express Employment Professionals
Overview
Express Employment Professionals seeks a Customer Service Representative to deliver exceptional support for a leading wholesale furniture firm. This role focuses on handling inquiries and issues across multiple channels while ensuring high satisfaction. The position emphasizes professionalism and teamwork within a dynamic setting.
What You'll Do11
- 1Respond to inquiries via phone email and other channels
- 2Provide product information pricing and order details
- 3Assist with order status delivery and general concerns
- 4Resolve issues promptly maintaining professionalism
- 5Document interactions and keep accurate records
- 6Collaborate with sales warehouse and operations teams
- 7Follow up to confirm resolution
- 8Develop knowledge of products policies and procedures
- 9Identify improvements and share feedback with management
- 10Maintain positive attitude and professionalism
- 11Utilize Microsoft Office and learn systems quickly
Requirements8
- 15+ years customer service experience
- 2Proficiency with Microsoft Office
- 3Strong communication and problem solving skills
- 4Experience in furniture or wholesale industries preferred
- 5Ability to learn new products and processes rapidly
- 6Reliable and organized individual
- 7Positive and solution oriented mindset
- 8Comfortable in fast paced environment
Salary Insight
$33k per year
Location
Required Skills
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