Customer Service Representative, Domino's Pizza
Overview
You will own the front-line customer experience at Domino's, taking phone orders, resolving concerns, and ensuring each interaction ends with a smile. Work alongside a tight-knit team of 1,500 pizza enthusiasts, backed by a family-owned franchise known for its Golden Rule culture. This role offers flexible schedules, 50% off pizza, and a clear path to management. If you thrive on hustle and genuine human connection, you'll fit right in.
What You'll Do9
- 1Take phone orders with accuracy and speed, using our point-of-sale system to input details without errors.
- 2Answer customer questions about menu items, promotions, and delivery zones, steering them toward the best value.
- 3Resolve customer concerns with patience and empathy, turning a complaint into a repeat visit.
- 4Maintain a spotless front counter and lobby, living up to our 100% Image standard.
- 5Collaborate with the crew to keep order flow smooth during rush hours, pitching in where needed.
- 6Follow Domino's pizza-making standards to the letter, ensuring every pie meets our perfect quality bar.
- 7Greet every customer with a warm smile and genuine enthusiasm, even during the busiest shifts.
- 8Process payments and handle cash accurately, balancing your drawer at shift end.
- 9Upsell sides and deals naturally, boosting average ticket size without being pushy.
Requirements9
- 116+ years old to meet company policy.
- 21+ year of customer service experience (retail, food, or phone).
- 3Basic computer skills and ability to learn POS systems quickly.
- 4Friendly and outgoing personality with a smile that shows even over the phone.
- 5Ability to multitask phone orders, in-store customers, and carry-out orders simultaneously.
- 6Problem-solving mindset to handle customer complaints creatively.
- 7Reliable transportation to get to work on time (onsite in Charlotte, NC).
- 8Flexible availability including nights and weekends.
- 9Passion for pizza is a plus, but not mandatory.
Salary Insight
$21 - $25k per year
Location
Required Skills
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