Customer Service Representative, Domino's Pizza
Overview
You will own the customer experience at a high-volume Domino's store, delivering Domino's service standards with every interaction. You will handle orders, answer questions, and resolve issues across phone and front counter shifts. You will also master store operations, including making pizzas and managing product control. This role offers a direct path to shift management for those who show initiative.
What You'll Do8
- 1Greet every customer with a clear, energetic voice and positive attitude, setting the tone for their Domino's experience.
- 2Take phone and walk-in orders accurately, entering them into the POS system with speed and precision.
- 3Answer customer questions about products, services, charges, and promotions, ensuring they have accurate information.
- 4Resolve customer issues on the spot, using your judgment to turn problems into loyalty.
- 5Learn and execute basic store operations, including making pizzas and controlling product freshness.
- 6Maintain a clean and organized front counter and lobby, upholding Domino's brand standards.
- 7Handle cash and credit transactions, balancing your drawer at the end of each shift.
- 8Support team members during rushes, jumping in to help with tasks as needed.
Requirements7
- 11+ year experience in customer service, preferably in fast food or retail.
- 2Clear and energetic speaking voice, with the ability to stay positive on busy shifts.
- 3Basic math skills for cash handling and order totals.
- 4Ability to stand for 4-8 hour shifts and lift up to 25 pounds.
- 5Willingness to learn store operations, including pizza making and product control.
- 6Flexible schedule, including evenings, weekends, and holidays.
- 7High school diploma or equivalent.
Salary Insight
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