Customer Service Representative, Auto Licensing Clerk
Overview
You will own the front-line customer experience for vehicle and driver licensing transactions at Arizona Auto License Services in Phoenix, AZ, processing up to 50 customers per day with accuracy and speed. You will work seated at a desk in a friendly team environment, using MVD systems and basic computer tools to verify documents, issue plates, and process renewals. No experience is required; you will receive full on-the-job training. This role stands out for its stable full-time hours, overtime pay, and clear path to mastery of Arizona's MVD regulations.
What You'll Do8
- 1Greet customers and process licensing transactions using MVD software, verifying IDs and paperwork.
- 2Issue registration renewals, titles, and plates while entering data into state systems.
- 3Handle cash, card, and check payments, balancing your drawer at the end of each shift.
- 4Guide customers through required forms and documents, answering questions on MVD processes.
- 5Cross-check VINs and odometer readings against title paperwork to prevent errors.
- 6Resolve discrepancies by contacting customers or MVD support, escalating complex issues.
- 7Maintain a clean, organized workstation and follow Arizona privacy laws for customer data.
- 8Support the team during peak hours by covering breaks and handling overflow queues.
Requirements8
- 11+ years of retail or office customer service preferred but not required
- 2Valid driver's license
- 3Basic computer skills: data entry, email, and web browsing
- 4Bilingual (English/Spanish) is a plus
- 5High school diploma or GED
- 6Ability to pass a background check
- 7Ability to sit for extended periods
- 8Willingness to learn MVD regulations and procedures
Salary Insight
$35 - $65k per year
Location
Required Skills
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