Customer Service Representative at Wieland
Overview
Wieland is a global leader in copper and copper alloy manufacturing, providing a diverse product and service portfolio. Our culture thrives on safety ambition optimism reliability ownership diversity and respect. Join us in Roseville MI as a customer-facing representative with advanced quoting and technical product knowledge.
What You'll Do14
- 1Prepare and present customer quotes for technical products
- 2Support pricing returns and credit processes
- 3Act as a technical resource for products and applications
- 4Assist purchasing and inventory decisions
- 5Manage assigned customer accounts
- 6Coordinate expediting forecasting and delivery commitments
- 7Communicate priorities and resolve issues across production purchasing and logistics
- 8Participate in contract review and customer portal management
- 9Identify process improvements within customer workflows
- 10Enter and maintain customer orders accurately in ERP/CRM systems
- 11Respond to routine customer inquiries about order status and delivery dates
- 12Maintain customer records and documentation
- 13Escalate issues according to established guidelines
- 14Provide coverage for other CSRs as needed
Requirements8
- 1High school diploma or equivalent required
- 2Associate’s degree or higher preferred
- 33+ years of related experience preferred
- 4Proficient basic computer skills Microsoft Suite
- 5ERP/MRP system proficiency preferred
- 6Quality awareness problem solving root cause analysis cross functional coordination
- 7Excellent communication skills continuous improvement mindset
- 8Time management adaptability attention to detail accountability
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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