Customer Service Representative 1st Shift
Overview
SIG SAUER, Inc. seeks a motivated Customer Service Representative to drive product support and sales excellence. This role serves as the primary liaison between customers and the organization, ensuring seamless interaction through phone email and other channels. The ideal candidate excels in maintaining professionalism while optimizing customer experiences and collaborating cross-functionally.
What You'll Do11
- 1Handle new orders warranty claims pricing and availability inquiries
- 2Maintain positive demeanor to enhance customer satisfaction
- 3Sell products and accessories aligned with consumer needs
- 4Support department tasks related to customer interests and business development
- 5Collaborate with finance legal marketing and IT teams
- 6Utilize order management systems to track returns repairs and technical questions
- 7Communicate customer trend insights to management
- 8Attend trade shows when appropriate
- 9Adapt to dynamic priorities within a fast-paced environment
- 10Demonstrate self-motivation and strong interpersonal skills
- 11Prioritize projects to ensure timely results
Requirements10
- 1Bachelor’s degree or equivalent experience
- 2Call center or customer service background
- 3Excellent organizational and communication abilities
- 4Ability to work in a fast-paced setting
- 5Proficiency with customer relationship management software
- 6Strong attention to detail and adaptability
- 7High energy and customer-focused attitude
- 8Physical capability to lift 25 pounds
- 9Wear required PPE following 5S standards
- 10Live fire safety certification on active ranges
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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