Customer Service Rep, Domino's Pizza - Raleigh
Overview
You'll own the customer experience at a high-volume Domino's franchise, taking orders and resolving issues with speed and a smile. Join a family-owned team of 1,500 across Charlotte and Raleigh, committed to Golden Rule, Teamwork, and Enthusiasm. This role offers flexible scheduling, 50% off pizza, and a clear path to management. You'll be the brand's voice, ensuring every interaction leaves a positive impression.
What You'll Do8
- 1Take phone orders with precision, capturing details in the point-of-sale system to ensure accuracy.
- 2Greet customers warmly and answer questions about menu, promotions, and delivery with enthusiasm.
- 3Resolve customer concerns patiently, turning complaints into loyalty through active listening.
- 4Maintain a spotless front counter and lobby, upholding 100% Image standards throughout your shift.
- 5Collaborate with the team to keep order flow smooth during peak hours, hustling to meet service times.
- 6Follow “Perfect Pizza” standards when handling orders, verifying toppings and crust quality.
- 7Upsell sides and drinks naturally, boosting average ticket size without pressure.
- 8Process cash and card payments accurately, balancing your drawer at shift end.
Requirements7
- 116 years old or older per legal requirements.
- 2Basic computer skills and familiarity with point-of-sale systems.
- 3Excellent communication and interpersonal skills for customer interaction.
- 4Ability to multitask and work efficiently in a fast-paced environment.
- 5Strong problem-solving skills and a knack for finding solutions.
- 6Positive attitude and passion for customer service.
- 7A love for pizza is a plus.
Salary Insight
$21 - $25k per year
Location
Required Skills
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