Customer Service Rep, Domino's Pizza NY
Overview
As a Customer Service Rep at Domino's, you will own the front-line experience for every order, handling phone calls and in-person transactions with speed and accuracy. You will master POS systems, manage cash, and coordinate with the kitchen team to ensure every pizza leaves hot and correct. Your first 90 days will be about turning new customers into regulars through precise order-taking and friendly service. This role builds transferable skills in cash handling and team communication in a high-traffic New York location.
What You'll Do7
- 1Operate all equipment including POS terminals, cash registers, and food preparation tools.
- 2Stock ingredients from delivery area to storage, work area, and walk-in cooler, keeping shelves full and organized.
- 3Prepare product: make dough, top pizzas, and assemble sides per Domino's standards.
- 4Receive and process telephone orders, entering them accurately into the POS system and confirming details with customers.
- 5Take inventory and complete associated paperwork, tracking stock levels and reporting shortages.
- 6Clean equipment and facility daily, wiping down counters, sanitizing surfaces, and following food safety guidelines.
- 7Make correct monetary change for cash transactions and balance the till at end of shift.
Requirements6
- 11+ years in customer service or food service, though training provided on the job.
- 2Ability to add, subtract, multiply, and divide accurately and quickly, with calculator use allowed.
- 3Verbal, writing, and telephone skills to take and process orders clearly.
- 4Motor coordination between eyes and hands/fingers to make precise movements rapidly, including typing and touch screen entry.
- 5Ability to enter orders using a computer keyboard or touch screen with speed and accuracy.
- 6Must be able to work onsite at 2048 Rockaway Pkwy in New York, NY.
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