Customer Service Rep, Domino's New York
Overview
As a Customer Service Rep at Domino's, you will own the order lifecycle from phone call to delivery, handling POS systems, inventory tracking, and food prep in a fast-paced store. You will join a 5-person crew reporting to the shift manager, serving 200+ customers daily. This role sharpens your customer service, money handling, and multitasking skills in a hands-on environment.
What You'll Do8
- 1Operate POS terminals, food prep equipment, and safety tools to process orders and prepare products.
- 2Stock ingredients from delivery area to storage, work area, and walk-in cooler, maintaining inventory counts.
- 3Receive and process telephone orders using telephone systems and computer keyboards.
- 4Prepare pizza dough, toppings, and beverages according to Domino's standards.
- 5Take inventory and complete paperwork for daily counts and supply orders.
- 6Clean equipment and facility daily, including mixers, ovens, and contact surfaces.
- 7Calculate totals and make correct monetary change using calculators or POS.
- 8Communicate with customers and coworkers to confirm orders, address issues, and ensure accuracy.
Requirements7
- 11+ year in customer service or food service preferred.
- 2Ability to add, subtract, multiply, and divide accurately and quickly for cash handling.
- 3Verbal, writing, and telephone skills to take and process orders.
- 4Motor coordination between eyes and hands to make precise movements with speed.
- 5Ability to enter orders using a computer keyboard or touch screen.
- 6Ability to comprehend and give correct written instructions.
- 7Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
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