Customer Service Rep - Domino's Pizza Fort Mill
Overview
As a Customer Service Representative at Domino's Pizza, you will own the front-line customer experience, handling phone orders, resolving concerns, and ensuring every interaction ends with a smile. You will work on-site at our Fort Mill location, part of a family-owned franchise with 1,500 employees across Charlotte and Raleigh. This role is ideal for someone who thrives on fast-paced service and wants to grow into management or ownership within a supportive team.
What You'll Do8
- 1Take phone orders with accuracy, using the point-of-sale system to enter details and confirm with customers.
- 2Answer customer questions about menu items, promotions, and delivery zones, providing clear and helpful information.
- 3Resolve customer concerns with patience and problem-solving, turning negative experiences into positive ones.
- 4Maintain 100% image standards, including a clean appearance and adherence to the Domino's dress code, to represent the brand positively.
- 5Work with hustle and energy to keep up with order flow, especially during peak hours, ensuring timely service.
- 6Smile and greet every customer warmly, both on the phone and in person, to create a friendly atmosphere.
- 7Assist in making perfect pizzas by following Domino's procedures when needed, supporting the team during busy periods.
- 8Collaborate with team members to ensure smooth operations, from order taking to delivery handoff.
Requirements8
- 1Must be at least 16 years of age.
- 2Demonstrate a positive attitude and a passion for outstanding customer service.
- 3Show excellent communication and interpersonal skills, both verbal and written.
- 4Ability to multitask and work efficiently in a fast-paced environment, handling multiple orders simultaneously.
- 5Strong problem-solving skills to address customer issues and find solutions.
- 6Basic computer skills and familiarity with point-of-sale systems.
- 7Willingness to adhere to strict pizza-making standards and procedures to ensure product quality.
- 8Commitment to maintaining a clean and professional appearance, following the Domino's dress code.
Salary Insight
$21 - $25k per year
Location
Required Skills
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