Customer Service Rep (05571) - Domino's Pizza
Overview
You will own the customer experience at a busy Domino's Pizza location, handling orders and resolving issues with a positive and energetic voice. You will master the POS system and learn basic store operations, including pizza making and product control. This role offers a direct path into store management for driven individuals.
What You'll Do9
- 1Greet customers warmly, take orders over the phone and in person, and process payments using the POS system.
- 2Resolve customer concerns with a smile, escalating complex issues to the shift manager as needed.
- 3Master the full menu, including pizza toppings, sides, and drinks, to answer any product question confidently.
- 4Keep the front counter and lobby clean, stocked, and inviting throughout your shift.
- 5Learn and follow food safety and sanitation procedures to keep every product fresh.
- 6Assist with pizza making and product prep during rush periods, ensuring quality and speed.
- 7Track inventory levels and report low stock to the manager on duty.
- 8Complete closing tasks such as counting the cash drawer and locking up securely.
- 9Train new team members on customer service standards and store procedures.
Requirements7
- 11+ year of experience in a customer-facing role, such as retail, food service, or hospitality.
- 2A clear and energetic voice with excellent verbal communication skills.
- 3Ability to stand for 8-hour shifts and lift up to 25 pounds.
- 4Basic math skills for cash handling and order totals.
- 5Willingness to learn pizza making and product control procedures.
- 6Flexibility to work evenings, weekends, and holidays as scheduled.
- 7High school diploma or equivalent preferred but not required.
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