Customer Service & Order Management Specialist HOPPECKE Batteries
Overview
Customer Service & Order Management Specialist at HOPPECKE Batteries leads order fulfillment from receipt to delivery. This role is the primary point of contact for customers regarding order status and shipment issues. It ensures accurate ERP order entry and timely acknowledgments while coordinating across internal departments. The position supports revenue and shipment forecasting by maintaining visibility of the open order backlog and providing updates that aid sales and financial planning.
What You'll Do11
- 1Enter customer orders into the ERP system via Jotform promptly after receiving purchase orders.
- 2Review order requirements with Sales Production Planning Purchasing and Logistics to set feasible delivery schedules.
- 3Prepare and issue Order Acknowledgments confirming order details pricing and delivery dates.
- 4Maintain accurate order and customer information throughout the order lifecycle.
- 5Coordinate buy-resell and drop-ship orders with suppliers including order placement delivery follow-up and receipt confirmation.
- 6Communicate order status shipment schedules delivery delays and cancellations to customers and internal stakeholders.
- 7Manage customer requests related to shipment scheduling storage arrangements cancellations and fees according to company policies.
- 8Collaborate with cross-functional teams to achieve on-time delivery objectives and maximize customer satisfaction.
- 9Monitor open orders to identify supply chain production material availability or logistics issues impacting delivery dates.
- 10Provide monthly and weekly shipment projections based on open orders production schedules and customer commitments.
- 11Support Sales and Finance by delivering accurate order backlog shipment outlooks and revenue forecasts.
Requirements8
- 1Minimum 2 years of experience in Customer Service Order Management Order Fulfillment Sales Operations or related roles.
- 2Proven experience with ERP systems and order processing functions M2M experience preferred.
- 3Strong customer service communication and relationship-management skills.
- 4Ability to analyze order backlog and shipment schedules to support forecasting activities.
- 5Excellent organizational skills with attention to detail and accuracy.
- 6Proficiency in Microsoft Office applications especially Excel and Outlook.
- 7High school diploma required; associate's or bachelor's degree preferred.
- 8Knowledge of industrial battery systems DC power systems telecommunications power systems or related electrical products is a plus.
Salary Insight
$48 - $65k per year
Location
Required Skills
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