Customer Service Lead, Manufacturing & ERP
Overview
You own the full order lifecycle for key accounts, managing ERP systems to ensure accurate pricing, availability, and delivery commitments at a global manufacturer with 75+ years in the industry. You join a tight-knit, experienced team where long-tenured members are retiring, so you'll learn from experts before they step away, then lead as the go-to contact for customers and internal teams. This role offers $22-$27/hour, full-time long-term contract, and eligibility for medical, dental, vision, and 401(k). You'll drive coordination across production, logistics, and sales, and take the lead on complex resolutions.
What You'll Do8
- 1Serve as the primary contact for key customer accounts, managing orders and service needs from start to finish.
- 2Manage the full order lifecycle in ERP software, ensuring accuracy in pricing, availability, and delivery commitments.
- 3Drive coordination across production, logistics, and sales to keep customer orders moving and on time.
- 4Stay ahead of inventory levels and lead times, proactively communicating with customers before issues surface.
- 5Lead resolution of complex situations involving shipments, billing, product specifications, and returns.
- 6Maintain meticulous records of customer interactions and transactions in ERP and Microsoft Office.
- 7Generate and analyze reports to spot trends and fuel continuous improvement.
- 8Support internal teams on ERP-driven tasks like order tracking, invoicing, and documentation.
Requirements7
- 12+ years of customer service experience, ideally in a manufacturing or industrial environment.
- 2High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 3Strong command of order management, inventory control, and logistics processes.
- 4Confidence in an ERP system and the adaptability to master a new one quickly.
- 5Excellent communication and problem-solving instincts.
- 6Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- 7Composure to multitask and thrive in a high-accountability environment.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Express Employment
VerifiedCustomer Service Specialist, Manufacturing & ERP Systems
Own order management for key customers in a manufacturing environment, ensuring on-time delivery and clear communication. Coordinate with internal purchasing and external vendors to align expectations. Resolve inquiries and provide product and technical support. This role requires ERP proficiency and thrives on cross-functional collaboration. Outlook and ERP systems are central to daily work. You will directly impact customer satisfaction and operational efficiency. Join a team that values precision and proactive communication.
VSSI LLC Staffing Services
VerifiedManufacturing Customer Support Manager
Lead customer service and account support activities within a fast-paced manufacturing operation overseeing order management delivery coordination customer communication and issue resolution while managing a team of Account Managers. This role connects customer service with production planning inventory shipping quality and sales. The ideal candidate improves processes maintains excellent customer relationships and drives operational efficiency.
AppleOne
VerifiedOrder Management Specialist, Manufacturing & Distribution
Own the end-to-end order lifecycle for a manufacturing and distribution operation, handling order processing, customer inquiries, and fulfillment coordination at a scale of hundreds of orders weekly. You will work directly with sales, shipping, and vendors to ensure accuracy and on-time delivery. This role offers a clear path for growth within a collaborative team, with a focus on long-term development.
Actalent
VerifiedQuality Operations Assistant, ERP Manufacturing
You own ERP data integrity and batch record accuracy for production and supply chain in a manufacturing environment. This role sits at the center of Quality, Production, and Supply Chain, ensuring smooth order processing and precise inventory control. You'll execute ERP transactions, verify employee entries, and resolve discrepancies in real time. With 2+ years in manufacturing and D365 experience, you'll be the go-to for data accuracy and continuous improvement. This is a contract-to-hire position with a day shift, onsite in Bensenville, IL.
Labor Solutions, LLC
VerifiedAccounting & Administrative Assistant, Manufacturing ERP
Own full-cycle Accounts Payable and Accounts Receivable for a manufacturing team in Chicago. Process invoices, manage customer collections, and support daily office operations. You will report to the Accounting Manager and collaborate with purchasing, engineering, and quality teams. This role combines hands-on accounting with front-office support, offering variety and growth in a stable manufacturing environment. Epicor ERP experience is a strong plus, but we value your attention to detail and ability to balance priorities.
Aston Carter
VerifiedProduction Manager, Manufacturing & Operations
You will own day-to-day operations across multiple shifts in a high-volume manufacturing environment, directing workforce planning, production scheduling, and quality initiatives. You will lead a cross-functional team of department leaders and operators, partnering with Human Resources on staffing and development. This role reports to the Plant Director and works closely with Quality, Supply Chain, and Maintenance teams. You will drive Lean and Continuous Improvement projects to cut waste and boost throughput. What sets this role apart: full P&L accountability and the authority to redesign processes from the ground up.