Customer Service Coordinator Lance Dahse Inc
Overview
Own inbound warranty service calls and emails for homeowners builders and clients. Provide timely updates on service status schedule and estimates. Prepare and deliver quotes and send invoice links for client approval.
What You'll Do11
- 1Build client relationships by phone and email
- 2Manage service ticket queue and coordinate daily schedules for the Scheduling Lead
- 3Coordinate glass ordering and service scheduling for Houston and San Antonio
- 4Invoice service tickets and work orders assess and flag service issues
- 5Process field measures and generate labor estimates
- 6Handle phone payments process returns and receipts
- 7Bill out-of-warranty material costs per LDI warranty pricing
- 8Lead service coordination scheduling or office operations
- 9Utilize invoicing software such as Clover or similar
- 10Apply background in construction glass or building products
- 11Streamline billing processes for warranty claims
Requirements6
- 1Strong interpersonal and communication skills
- 2Organized and self-directed able to manage multiple open tickets with minimal supervision
- 3Experience in service coordination scheduling or office operations
- 4Familiarity with invoicing or payment software such as Clover or similar
- 5Background in construction glass or building products
- 65+ years experience
Salary Insight
$37 - $42k per year
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