Ikea us
Ikea usVerified Source

Customer Service Associate, Part Time at IKEA

35K–50K
Onsite · Charlotte, North Carolina
Posted August 12, 2026
payroll

Overview

You will own the customer journey at IKEA Charlotte, handling transactions, orders, and returns with precision. As part of the Customer Relations team, you will solve problems independently and build loyalty through empathetic interactions. This role offers 12-19 hours per week with weekend availability, and you will grow through paid training and tuition assistance. What sets this apart is the chance to shape a positive shopping experience while enjoying paid parental leave and retirement plans.

What You'll Do8

  • 1Create a positive customer experience by ensuring accurate transactions and orders.
  • 2Record information accurately to improve future shopping experiences.
  • 3Meet customer needs, solve problems independently, and escalate to a manager when necessary.
  • 4Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • 5Build emotional connections through meaningful and empathetic interactions with customers.
  • 6Provide customers a simple and efficient handout experience when scheduled in Full Serve Hand Out.
  • 7Offer and sell services to customers during the handover process when needed.
  • 8Provide a simple and smooth returns and exchange experience while collecting high-quality data for follow-up.

Requirements5

  • 11 year sales or customer service experience preferred.
  • 2Open availability on weekends.
  • 3Ability to work 12-19 hours per week.
  • 4Complete a background check as a condition of employment.
  • 5Align with IKEA values of inclusivity and making a positive impact.

Salary Insight

$35 - $50k per year

Location

Typeonsite
LocationCharlotte, North Carolina

Required Skills

Customer ServiceSalesTransaction ProcessingData EntryProblem SolvingEscalationUpsellingReturns Handling
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