Customer Experience Manager Federal - Splunk
Overview
Drive adoption of Cisco software and services for federal agencies to achieve successful renewals and growth. This role leverages AI-driven insights and automation to enhance customer experience and retention.
What You'll Do11
- 1Lead creation and execution of E2E plans across 2-3 accounts aligning Cisco software adoption with customer goals
- 2Apply Cisco product knowledge to drive delivery innovation and strategic alignment
- 3Own financial accountability for services revenue and margin decisions
- 4Oversee service performance and identify risks with mitigation recommendations
- 5Demonstrate technical expertise integrating Cisco network software products
- 6Act as ambassador improving processes and tools for logging technical friction
- 7Integrate Cisco technologies across accounts using AI-driven insights
- 8Lead collaboration with CSS and partners to implement technology and AI improvements
- 9Create comprehensive E2E plans connecting adoption with renewal objectives
- 10Integrate adoption plans into unified portfolio view for measurable outcomes
- 11Apply insights from tools and AI dashboards to anticipate renewal risks
Requirements5
- 1Active U.S Security Clearance Top Secret or higher
- 25+ years related experience in software subscription services IT/Security
- 3Experience as SaaS-focused CSM in Cybersecurity IT Operations or Observability
- 4Track record delivering technology outcomes in Fortune 500 customers
- 5Proven executive-level experience in customer and vendor sides advocating for customers
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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