Customer Experience Agent On-Site at Integra Beauty
Overview
Join our Customer Experience team at Integra Beauty where we aim to empower 25 million people through innovative beauty solutions. We seek a proactive individual who thrives in fast-paced environments and drives impactful results. This role offers a unique opportunity to shape customer experiences while contributing to rapid business growth.
What You'll Do7
- 1Provide accurate friendly customer service resolving over 160 tickets daily
- 2Facilitate business development maintaining deep product knowledge
- 3Handle inquiries complaints offering tailored solutions and alternatives
- 4Communicate trending issues to the team and document KPIs
- 5Troubleshoot shipping and product problems monitor order flow
- 6Advise management on consumer feedback and improvement recommendations
- 7Maintain professional demeanor while supporting diverse customer interactions
Requirements5
- 11-2 years customer service experience preferred using phone email and chat platforms
- 2Familiarity with Gladly Shopify and Narvar highly desirable
- 3Strong research abilities to resolve complex inquiries
- 4Excellent written and verbal communication skills
- 5Proficiency with Microsoft Office applications and adaptable mindset
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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