Customer Care Supervisor Payless Power
Overview
Lead a team of representatives to deliver exceptional customer service while coaching and developing staff. Manage daily check-ins and provide constructive feedback to foster growth. Ensure consistent high-quality service through process improvements and team support.
What You'll Do6
- 1Supervise and Lead: Guide the team manage escalation calls and work within the Smart Grid System
- 2Coach & Development: Provide feedback through monthly one-on-ones and weekly quality assurance reviews
- 3Monitor & Evaluate: Suggest process improvements and manage team availability time
- 4Support & Troubleshoot: Assist employees with account and system issues
- 5Drive Performance: Maintain confidentiality and communicate professionally
- 6Own Quality Standards: Resolve practical problems with limited standardization
Requirements5
- 1Minimum 2 years previous experience in a call center or account resolution
- 2Previous supervisory or team lead experience strongly preferred
- 3Fluent in English; bilingual in English and Spanish is a plus
- 4Computer proficiency: Toggle between systems navigate the internet and utilize Microsoft Office
- 5High school diploma required (degree preferred)
Salary Insight
$50 - $52k per year
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