Customer Care Representative II, Bilingual English/Spanish - Healthcare Billing

Own outbound and inbound patient communications at scale, handling billing queries, payment arrangements, and appointment coordination across clinics. Work with a team in a centralized Patient Communication Center, collaborating with billing, scheduling, and clinical staff. This role emphasizes patient empathy, accuracy, and process adherence in a high-volume environment. What sets this role apart is direct involvement in payment recovery strategies and cross-functional escalation handling.

Own and manage patient scheduling and inquiries within a medical practice scale. You will handle high call volumes, verify patient information, and coordinate referrals under supervision. You will contribute to a customer-first culture in a fun professional environment. This role differs by combining bilingual English/Spanish communication with HIPAA compliance and medical scheduling needs.

TalentBurst, Inc.

Verified

3d agoRemotecontract

You will serve as the first point of contact for members and healthcare providers, resolving inquiries about health plan benefits, claims, and eligibility. You will handle high call volumes in a fully remote environment, using Spanish and English to support a diverse customer base. Your role directly impacts member satisfaction and health outcomes, with a focus on clear communication and empathetic problem-solving. This 6-month contract offers the chance to work with TalentBurst and grow your skills in a supportive, team-oriented setting.

You will own member support for a benefits help desk, resolving Spanish and English inquiries for 1,000+ covered lives. You will join a 15-person remote team that values clear communication and data privacy. This role stands out because you will translate complex plan documents into plain language, with HIPAA compliance as a daily priority.

Own billing phone triage and revenue cycle support at a multisite healthcare practice. You’ll handle calls, emails, faxes, and medical records requests related to claims processing while coordinating with billing specialists and leadership. This role emphasizes accuracy, timely follow-up, HIPAA compliance, and exceptional patient service in an onsite Phoenix setting. You’ll join a dedicated Billing Phone Triage Team to support claim submissions, denials, and payer communications. This position offers growth in a fast-paced healthcare finance environment.

Lead bilingual customer service specialist at Lead Edge Administrators LLC in Tampa Florida. Own patient provider payer interactions while resolving inbound calls and written inquiries in English Spanish. Resolve complex issues within first call. Meet performance metrics focusing on quality accuracy and satisfaction.