Customer Account Representative - Client Support & Relations
Overview
Own customer relationships and account coordination at a growing marketing agency. Support onboarding, resolve account issues, and prepare reports that keep client accounts healthy. Work on a team that blends creative storytelling with data-driven strategy to deliver campaigns that connect with real audiences.
What You'll Do10
- 1Build and maintain positive customer relationships from day one.
- 2Assist customers with account-related questions and requests.
- 3Provide accurate information about products, services, and promotions.
- 4Maintain organized and current customer account records.
- 5Support account updates and follow-up activities.
- 6Monitor customer feedback and communicate insights to the team.
- 7Collaborate with internal teams to ensure customer satisfaction.
- 8Prepare basic reports and account documentation.
- 9Assist with customer onboarding and account support activities.
- 10Participate in team meetings and training programs.
Requirements8
- 1High school diploma or equivalent required.
- 2Associate's or bachelor's degree in Business, Marketing, Communications, or a related field is a plus.
- 3Strong communication and interpersonal skills.
- 4Excellent organizational abilities.
- 5Attention to detail and problem-solving skills.
- 6Basic computer proficiency.
- 7Ability to work independently and collaboratively.
- 8Previous customer service, retail, hospitality, or administrative experience is helpful but not required.
Salary Insight
Salary not disclosed in listing
Location
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