Contents Technician Lead, Fire Restoration & Inventory
Overview
Leads contents pack-out, cleaning, and documentation on fire loss projects at scale. Owns field operations, inventory accuracy, and customer interactions while guiding technicians through packing, storage, and transport. This role blends hands-on restoration work with team leadership and workflow coordination to protect customer belongings. You’ll work onsite in Phoenix, collaborating with project managers and the contents team to maintain safety, quality, and empathy under pressure.
What You'll Do8
- 1Lead contents technicians during pack-outs and pack-backs to ensure safe, accurate, and efficient restoration
- 2Provide guidance and training on packing, documentation, and restoration procedures to maintain high standards
- 3Photograph and document items for insurance claims and internal tracking to support accurate claims
- 4Oversee cleaning and deodorization of fire and smoke damaged contents using approved methods
- 5Maintain inventory records and containerization using company systems and verify items from pack-out through return delivery
- 6Coordinate staging, transport, and storage of belongings between job sites and warehouse
- 7Ensure safety compliance and proper PPE usage while conducting forklift operations when required
- 8Communicate status updates to project managers and customers with professionalism and empathy
Requirements5
- 1High school diploma or equivalent
- 22+ years of experience in restoration contents handling or related field
- 3Demonstrated ability to lead or coordinate a small team
- 4Strong attention to detail and organizational skills
- 5Ability to work overtime, evenings, weekends, and emergency shifts as needed
Salary Insight
$48 - $54k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Wylander
VerifiedContents Crew Chief, Disaster Restoration & Lead
Owns the leadership of a contents restoration team on disaster projects and scales operations across fire, water, mold, and storm events. You will supervise technicians, manage inventory, packing, cleaning, and transport while ensuring precise documentation and customer service. This role blends field leadership with hands-on remediation tasks and requires strong communication, attention to detail, and safety compliance. What makes this role different is direct involvement in on-site restoration while guiding a team through high-stress situations and coordinating with insurers.
Allied Restoration
VerifiedPersonal Property Cleaning Lead Technician - Allied Restoration
Lead Technician owns contents and personal property restoration at scale. Responsibilities include managing teams and ensuring client satisfaction. This role differs by focusing on celebrity clientele and premium service standards.
Fire & Water Damage Recovery
VerifiedLead Technician Restoration - Mitigation Specialist
The Lead Technician owns on-site mitigation operations for fire and water damage projects across San Francisco. They direct crews, manage job scope, and ensure projects hit time and budget targets. Reporting to the Project Manager, they handle estimating, emergency response, and customer satisfaction. This role stands out for its blend of hands-on leadership and administrative control using PSA, Encircle, and Xactimate.
Austin Fire and Flood
VerifiedLead Restoration Technician, Water Fire & Mold
You will lead restoration projects in the field for Austin Fire & Flood, performing water extraction, structural drying, and mold remediation across residential and commercial sites. Working alongside a crew of technicians, you will set up and monitor air movers and dehumidifiers, document moisture readings, and ensure quality work on every job. With 5+ years of restoration experience, you will train and mentor less-experienced techs while maintaining safety and professionalism. This role offers hands-on leadership, a supportive team culture, and the chance to make an immediate impact on customer recovery.
Encore RRC
VerifiedContents Cleaning Technician, Restoration & Water Damage
As a Contents Cleaning Technician at Encore RRC, you'll clean, restore, and organize personal belongings impacted by water, fire, or mold damage. You'll work alongside a supportive restoration team, handling delicate items with care and following established cleaning procedures. This role offers hands-on training and meaningful work that directly helps families recover from disasters. You'll contribute to packing, inventory, labeling, and documentation, ensuring every item is carefully managed and returned. If you're detail-oriented and ready to make a positive impact, this opportunity in Raleigh provides steady work with room for growth.
Creative Human Solutions
VerifiedCrew Chief - Creative Human Solutions Los Angeles
We seek a Crew Chief to lead restoration teams and deliver exceptional results. This role drives fire and water damage recovery while fostering teamwork and client satisfaction.