Consumer Governance Program Manager
Overview
Lead the operational safety and soundness of the Consumer line of business while collaborating with 1LOD and 2LOD to drive risk management throughout the product lifecycle. Provide thought leadership on Compliance risk domains including Deposit Compliance across Consumer Banking Small Business and Retail lines. Ensure regulatory adherence and streamline consumer banking product offerings.
What You'll Do8
- 1Drive operational safety and soundness of the Consumer line of business fostering collaboration with 1LOD and 2LOD to drive risk management throughout the product lifecycle
- 2Maintain knowledge of Compliance risk domain including Deposit Compliance in Consumer Banking Small Business and Retail lines
- 3Support identification and mitigation of Compliance and Operational risks
- 4Manage Terms and Disclosures processes by tracking changes aligning with Compliance and Legal teams and notifying customers of updates
- 5Prepare and deliver presentations to management in written and verbal formats documenting risk reporting
- 6Support end-to-end consumer product development maintenance and regulatory compliance
- 7Manage Consumer Governance and Operations Analysts and support direct reports
- 8Perform other duties and projects as assigned
Requirements11
- 1Bachelor's degree required with at least 9 years of experience in consumer banking governance digital banking operations or related field
- 2Solid understanding of customer journey mapping customer experience consumer banking products and compliance risks
- 3High proficiency in MS Excel Word PowerPoint and Outlook
- 4Outstanding oral and written communication skills
- 5Ability to provide leadership guidance on consumer compliance risks to senior managers
- 6Multi-tasking and detail orientation with strong time management skills
- 7Proactive problem-solving and strategic recommendation abilities
- 8Thrive in a challenging fast-paced work environment
- 9Excellent interpersonal skills and decision-making capabilities
- 10Flexibility to adjust to schedule and changing business priorities
- 11Demonstrated ability to lead people and achieve positive results through collaboration
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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