Concierge, Luxury NYC Residential Building & Guest Services
Overview
Concierge role at a 24/7 luxury building in Lower Manhattan. You will be the first point of contact for residents and guests, delivering hospitality at scale. You will manage access, respond to service requests, and maintain a pristine lobby and secure environment. This position offers front desk leadership responsibilities, shift flexibility, and a focus on safety, discretion, and exceptional service.
What You'll Do10
- 1Build welcoming experiences for residents and visitors and answer calls with professional courtesy.
- 2Control access to the premises and ensure only authorized individuals enter
- 3Monitor CCTV and uphold security and safety protocols
- 4Share knowledge of services and amenities to help residents feel at home
- 5Collaborate with team and management to ensure residents needs are met and emergencies are handled
- 6Coordinate service requests and emergencies with relevant teams
- 7Ensure timely entry of service requests and conduct routine inspections of common areas
- 8Monitor move-in/move-out processes and front desk operations
- 9Deliver exceptional hospitality through genuine interactions with residents, guests, and colleagues
- 10Maintain shift logs and handovers to ensure clear communication across shifts
Requirements10
- 12+ years in a customer service role
- 2Excellent organizational and communication skills
- 3Energetic, dependable and motivated to work in a dynamic environment
- 4Proficiency with computerized phone systems and effective usage
- 5Ability to handle busy periods calmly and professionally
- 6Flexible to work evenings, weekends, and holidays in a 24/7 luxury building
- 7High school diploma or equivalent; hospitality or customer service training advantageous
- 8NYC certifications may be required or provided upon hire (e.g., Fire Guard)
- 9Must pass background check and drug screening
- 10Physical ability to stand or sit for extended periods and lift up to 30 lbs
Salary Insight
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