Concierge Supervisor, High-Rise HOA
Overview
Supervise the front-line concierge team for a high-rise HOA community, owning resident experience, building access, and 24/7 emergency response. You'll hire, train, and manage staff, develop Standard Operating Procedures, and serve as the primary escalation point for urgent issues. Coordinate with the Property Manager and vendors on building operations, from BuildingLink access control to fire/life safety protocols. This role demands immediate availability and offers direct leadership impact in a high-intensity residential setting.
What You'll Do10
- 1Supervise daily concierge operations, ensuring consistent, professional coverage and service standards for the high-rise community.
- 2Hire, interview, and onboard concierge staff, building a team that meets 24/7 coverage requirements.
- 3Train team members on procedures, systems, and building policies, focusing on BuildingLink and emergency response protocols.
- 4Develop and maintain Standard Operating Procedures for concierge operations, including emergency response and access control.
- 5Create and manage staff schedules to ensure 24/7 coverage, including holidays and weekends.
- 6Escalate and resolve resident and vendor issues, serving as primary contact for emergencies at any hour.
- 7Monitor building access control, visitor management, and package delivery procedures, enforcing compliance with BuildingLink systems.
- 8Conduct performance evaluations and coaching to maintain a high-performing team.
- 9Maintain incident reports and shift logs for seamless handoffs between shifts.
- 10Coordinate with the Property Manager and vendors on building operations affecting the concierge team, such as fire/life safety systems and elevators.
Requirements10
- 15+ years supervising or managing a concierge, front desk, or guest services team in a high-rise residential or hospitality setting.
- 2Proven experience hiring, training, and developing staff.
- 3Experience creating and implementing SOPs and emergency response protocols.
- 4Strong scheduling skills with ability to manage 24/7 coverage.
- 5Ability to respond to emergencies at any hour, including nights, weekends, and holidays.
- 6Excellent written and verbal communication skills.
- 7Working knowledge of building access control and visitor management systems, such as BuildingLink, preferred.
- 8Familiarity with fire/life safety protocols and emergency preparedness procedures.
- 9Ability to remain calm and effective under pressure.
- 10Professional demeanor and appearance required at all times.
Salary Insight
$52 - $58k per year
Location
Required Skills
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