Communications Agent, Customer Engagement & Outreach
Overview
You will own customer engagement and community outreach for Biz Voice Boost, a Miami-based firm helping brands strengthen their public image. You will drive promotional campaigns, build relationships with customers and community members, and support brand awareness efforts across various channels. Reporting to the Communications Manager, you will collaborate with a team of 5+ specialists to achieve campaign objectives and produce measurable outreach results. This role offers paid training, mentorship, and a clear path to growth in communications and business development, with a competitive salary of $47,000-$51,000 annually.
What You'll Do10
- 1Support customer engagement and promotional outreach initiatives by initiating conversations and managing follow-ups.
- 2Provide clear information about products and services to customers, addressing questions and concerns.
- 3Build positive relationships with customers and community members through regular communication and active listening.
- 4Represent the company during promotional campaigns and outreach activities, ensuring professionalism and brand consistency.
- 5Distribute promotional materials and support brand awareness efforts at events and public spaces.
- 6Gather customer feedback through surveys and conversations, and report insights to improve future initiatives.
- 7Maintain organized records of outreach and engagement activities using CRM tools and spreadsheets.
- 8Collaborate with team members to achieve campaign objectives and adjust strategies based on real-time feedback.
- 9Represent the company professionally during all customer interactions, maintaining a positive and helpful demeanor.
- 10Participate in ongoing training and professional development programs to enhance communication and sales skills.
Requirements8
- 1High school diploma or equivalent required.
- 21+ years of experience in customer service, retail, hospitality, or promotions is a plus.
- 3Strong communication and interpersonal skills.
- 4Positive attitude and customer-focused mindset.
- 5Excellent organizational and multitasking abilities.
- 6Ability to work effectively in a collaborative team environment.
- 7Strong attention to detail and adaptability.
- 8Reliable, professional, and eager to learn.
Salary Insight
$47 - $51k per year
Location
Required Skills
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